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Terms & Conditions


These terms and conditions apply in preference to and supersede any terms and conditions referred to, or relied on by the with reference to the goods which this contract relates.


Neither the Customer nor the Company shall be bound by any variation, waiver of or addition to these conditions except as agreed by both parties in writing and signed on their behalf.


(1) The price payable for the Goods shall be the current price contained on the Website at the time of despatch. (2)The Company shall have the right at any time to withdraw any discount from its normal prices and/or to revise prices to take into account increases in costs including (without limitations) costs of any goods, materials, carriage, labour or overheads, the increase or imposition of any tax, duty or other levy and any variation in exchange rates. (3)Unless otherwise agreed, all prices are exclusive of carriage, inclusive of value added tax.


(1) All goods advertised for sale on the site are subject to availability If subject to reasonable endeavours the Company fails to supply the Goods to the Customer, the Customer shall not be charged for the unavailable Goods. (2)The Company shall not be liable for any other losses which the Customer may suffer for the unavailable Goods.

Delivery and Performance

(1) Delivery of the Goods shall be world wide, to an address, notified to the Company by the Customer. (2)All times or dates given for delivery of the Goods are given in good faith and shall not be of the essence of any Contract. (3)Please see below the estimated delivery times for all Natox orders. (*working days – Monday to Friday excluding public and bank holidays). Delivery times for UK: 3-5 working days*. Delivery times for EU: 5-7 working days. Delivery times for the rest of the world: 7-10 working days


From the time of delivery by the Company or its carriers to the Customer or its agent the Goods shall be at the risk of the Customer who shall be solely responsible for the custody and maintenance thereof.


All warranties, conditions and other terms implied by statute or common law (save for the conditions implied by section 12 of the Sale of Goods Act 1979) are, to the fullest extent permitted by law, excluded from the Contract.

Limitation of Liability

Subject to Conditions 8 above the Company shall not be liable to the Customer in respect of any losses or damages which may be suffered by the Customer whether the same are suffered directly or indirectly or are immediate or consequential, which fall within the following categories: (1)Special damage even though the Company was aware of the circumstances in which such special damages could arise; or (2)loss of profits, anticipated savings, business opportunity, data; or goodwill.


(1) All notices hereunder shall be in writing and shall be given by hand or sent by prepaid first class post, or telex to the party concerned at its last known address. Notices sent by first class post shall be deemed (in the absence of evidence of earlier receipt) to have been delivered forty-eight hours after despatch and notices sent by telex shall be deemed to have been delivered on the first customary working day in the addressee’s country following the day of their despatch. (2)Notices to the company shall be sent to: richibrown Limited, Company Reg. No.07320262, Suite R0095 120, Kingston Road, Wimbledon, SW19 1LY.


(1) The Company shall provide their own courier to collect returned goods from the Customer Site at their own risk and expense if the return is due to: (a)Incorrectly delivered goods delivered by the courier in which the Customer has notified the Company in writing within 1 working day of receipt of the goods; (b)Damaged goods delivered by the courier, in which the Customer has notified the Company in writing within 5 working days of receipt of the goods; (c)Faulty goods that may be replaced under the warranty terms of the goods within 20 working days of receipt of the goods. (2) Full details of such items may be sent to the Customer in writing to the Customer, on reasonable request by the Customer), if the Customer is not happy with any of the Goods purchased from the Website, then they may within 5 working days of receipt of the Goods, return the Goods to the Company’s premises at the Customer’s risk and expense by logging onto the Customer’s account on the Website and following the returns process. The Company reserves the right to refuse to accept such returns if they are not returned in reasonable time and in their original packaging in a clean, unused, undamaged and resalable condition. (3) Except for warranty returns over 20 working days, all other returns shall be agreed in writing with the Company and shall be sent to the Company’s premises at the Customer’s risk and expense. The Company reserves the right to reasonably refuse to accept all such returns, where the Goods are not returned in their original packaging in a clean, unused, undamaged and resalable condition. (4) Warranty returns over 10 working days shall be dealt with directly between the Director’s of the Goods and the Customer. (5) Where a refund of the Goods is required by the Customer, the Company shall use reasonable endeavours to process such requests within 2 working weeks of receipt of the returned of the Goods.


Save as provided in Conditions 9 and 10 hereof, Contracts may not be cancelled except by agreement in writing of both parties.

Privacy and Data Collection

(1) Any personal information supplied by the Customer to the Company in connection with an order shall be held in confidence and except for events outside the Company’s reasonable control, the Company shall use it’s best endeavours to prevent unauthorised or unlawful use or accidental loss or destruction of such data. (2) The Company reserves the right to disclose the Customer’s personal data as required to by law or in the event of a complaint arising from the Customer’s breach of these terms. (3) The Company reserves the right to transfer the Customer’s personal data for internal business use by the Company and when reasonably required, to locations outside the European Economic Area, that may not possess data protection laws. (4) The Customer shall have the right to be sent a copy of the personal data of the Customer held by the Company on request by the Customer. The company reserves the right to charge a small fee for copies provided to the Customer.


If at any time one or more of the above Conditions becomes in whole or in part void, invalid, or unenforceable then the remainder of the Contract shall nevertheless be valid and enforceable.

Third Party Rights Exclusion

A person who is not a party to the Contract has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Contract but this does not affect any right or remedy of a third party which exists or is available apart from that Act.


Neither Party shall assign or transfer the whole or any part of its rights or obligations under the Contract to any other person, firm or company, without the prior written consent of the Other Party.

Governing Law

The Contract shall be governed by and construed in accordance with English Law.


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Name & Registered Office:
B98 8BP
Company No. 10335792


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